How to guide for your HP Officejet Pro All-in-One Printer – Aa. to setup and use your printer. Learn how to set up your HP Printer, print, scan and fax. HP Officejet Pro All-in-One Printer – Aa . Printer Offline? Use the HP Print and Scan Doctor to help resolve Printer Offline conditions. DOWNLOAD. HP Officejet Pro (A). All-in-One Series .. Scan an original to a computer (network connection). . Use HP Scan to Network Folder.

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If only one original is loaded in the ADF when using this setting, there will be no prompt to load a second original.

HP Customer Support – Software and Driver Downloads

Europe, Middle East, Africa. Modify your browser’s settings to allow Javascript to execute. Make sure that all the paper in the stack is the same size and type. For photo paper, always load the rougher side of the paper facing up.

Please use the product number and serial numbers of the new product to validate warranty status. Before proceeding, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print. We are unable to determine your warranty status for the product and serial number provided. However, if the copies are made from the ADF, there is no prompt for the second original, if one is not present. PSDR is an automated tool which can diagnose and resolve printing and scanning problems.


If a Firmware section is not listed, an update is not currently available for your printer. This was a fresh install with all of the most current drivers and software. With the printer turned ondisconnect the power cord from the rear of the printer. See your browser’s documentation for specific instructions. Or, to make a 2-sided copy of a 2-sided original you will have to copy one side of the original at a time. If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

Service or replace your HP product if you completed all preceding steps. Would you like to view the product details page for the new product? Complete the following instructions to download and install your firmware. Slide the paper width guides out.

Reload the paper tray Option one: If Device is ready to be reflashed displays, click Continue to update the firmware. Return to the document you prl trying to print when the issue occurred.

Mac Update the printer firmware for printers connected to a Mac. Wait for the product to complete a job or to display an ‘ Out of paper ‘ message before reloading paper.

Make sure the printer is on and connected to the computer through your local network or USB cable. If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Follow these steps to h; the paper feed rollers.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. If the document does not printwcan with the next solution. Warranty removed from product: If the issue is resolved, there is no need to continue troubleshooting.


The printer will simply print on the first side of the page and feed the page through the Automatic Two-Sided Printing Accessory, leaving the second side of the page blank. They are behind the paper feed rollers.

This product has been exchanged for a new or refurbished product. Reload paper that has been in the photo officejer for a time. Select from the products you own. HP Officejet Pro Check the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely. Thank you for your patience. Please return to the product officejeh page and verify the numbers provided or try again later.

HP Officejet Pro All-in-One Printer – Aa How to | HP® Customer Support

How does HP install software and gather data? Let HP identify any out-of-date or missing drivers and offiicejet. Asia Pacific and Oceania.

Use only good quality paper that meets printer specifications. Microsoft Windows 7 bit. Make sure that the stack of media aligns with the engraved lines in the tray. See your browser’s documentation for specific instructions.